After-Sales Contact:support@featurrl.com

Shipping Policy

1.Shipping methods and Delivery time

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

Processing time: Order verification, quality check, and packaging. All orders are sent to the fulfillment center for dispatch in 1-5 business days after the order is placed.

Shipping time: This refers to the time and it takes for items to be shipped from our fulfillment center to the destination.

United States, United Kingdom, Canada, Australia, New Zealand, Ireland, Brazil:

Standard Shipping (15-25 days)the order amount is below $79 :$5.99

Express Shipping (10-15days)the order amount is above $79 :$0

Please note that your tracking information might not be visible on your account once your order leaves our warehouse since we need to receive this information from the courier and upload it to our system. If you have any questions,please contact us:support@joyfanss.com

2. Shipping destinations

  • We ship worldwide

3. Process time

If you place your order before 4 pm, we will start processing it on the same day excluding the back order. And your parcel will be sent out within 2-5 business days.

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4.Shipping time-number days

  • Standard Shipping (15-25 business days after shipped)
  • Express Shipping(10-15 business days after shipped)
  • Shipping time might vary depending on location, shipment method and other factors.

5. Free Shipping

  • Free shipping Over Order $79
  • Free shipping destination:worldwide

6. Shipping Note

  • The estimated delivery time (does not include weekends or public holidays) is from the date that your parcel was shipped.
  • Your parcel will be shipped with the most suitable carrier depends on size and weight. Parcels will be delivered at working days and working hours, please offer an available address where someone can accept it as a signature may be required.
  • Once your parcel arrived in your country, it will be passed to an internal postal service according to standard delivery procedures.

7.UNSUCCESSFUL DELIVERY Refund Policy for Unsuccessful Delivery:

Refund policy is not applied in any case including items damaged, lost, etc. Otherwise, insurance should be applied.

Return Parcel:

In any case, the parcel may return to us for one of the following reasons.

· Unclaimed (>90% ** All Parcel will be returned if they are unclaimed within 14 days upon arrival.)

· Insufficient Address

· Moved, Left No Address

· Returned For Better Address

· No Such Street or Number

· Not Deliverable As Addressed Unable to forward

· No Mail Receptacle

· Vacant

· Refused

· Attempted - Not Known

· Box Closed - No Order

Disregarding any reasons, the Company will be charged the return delivery cost by our local Post Office for all undelivered or unclaimed parcels. The customer should be responsible for the return delivery charge and re-shipment charge if parcels or goods returned "unclaimed" or due to address the related problems. 

8. For Undelivered Solution

  • Parcels may take longer to arrive due to an invalid address, customs clearance procedures or other causes which cannot be foreseen or avoided such as war, flood, typhoon, storm, earthquake, severe weather conditions, then delivery will be postponed. In the event of such delays, a proper solution will be worked out decrease your losses.
  • For Expedited Shipping Service, if the package does not arrive or is signed by others, please contact us within 1 months of shipment. Our representative of customer service will get back to you to offer a solution within 24-48 hours, overdue requests may not be processed.

Note:Dear customers,due to the current situation of global virus, the orders you purchased would be delay a little bit, please be patient. Thanks for your understanding.

9.Track Your Order:https://www.17track.net/en

10.E-Mailsupport@featurrl.com